Refund Policy

1. Shipping

We offer worldwide shipping via trusted couriers. 

Most orders process within 1–2 business days. Delivery times vary by region and customs processing.

Tracking details are provided once dispatched. 

2. Delivery Issues

For delayed, missing, or damaged deliveries, contact e-commerce@airo.store

We will coordinate with courier partners to resolve the issue promptly.

3. Returns – 30 Days

You may return products within 30 days of delivery if unused, in original condition, with packaging and accessories.

Certain items may be non‑returnable for hygiene or safety reasons.

4. Return Process

Start your return through your AIRO account or contact e-commerce@airo.store

A prepaid shipping label or instructions will be provided depending on your region.

5. Refunds

Refunds are issued after inspection of returned goods. 

Funds are returned to the original payment method. 

Processing time may vary based on your bank or payment provider.

6. Incorrect or Damaged Goods

If you receive incorrect or damaged products:

• Contact us immediately 

• Provide order number and photos 

We will arrange replacement or refund at no extra cost.

7. International Duties

Import taxes or duties may apply depending on your country. These are non‑refundable unless required by local law.